PRIVACY POLICY

Effective Date: 18 September 2024

Nuvo Work Limited (we, us, our) complies with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (including the Australian Privacy Principles, APPs) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose, and protect your personal information.

We may change this policy by uploading a revised policy onto the Nuvo Work website (“Site”). The change will apply from the date that we upload the revised policy.

1. Collection of Personal Information

We collect personal information about you from:

  • You, when you provide that personal information to us, including via the Site and any related service, through any registration or subscription process, through any contact with us (e.g., telephone call or email), or when you buy or use our services and products.

  • Third parties where you have authorised this or where the information is publicly available.

If possible, we will collect personal information from you directly.

2. Use of Personal Information

We may use your personal information to:

  • Verify your identity.

  • Provide services and products to you.

  • Market our services and products to you, including contacting you electronically (e.g., by text or email for this purpose).

  • Improve the services and products that we provide to you.

  • Bill you and collect any money owed to us, including authorising and processing credit card transactions.

  • Respond to communications from you, including any complaints.

  • Conduct research and statistical analysis (on an anonymised basis).

  • Protect and/or enforce our legal rights and interests, including defending any claims.

  • Comply with our legal obligations under New Zealand or Australian law.

  • For any other purpose authorised by you, the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, or other relevant laws.

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Another company within our group.

  • Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the Site or other services and products.

  • A third party on our platform for the purposes of providing you with services you have requested via the Site.

  • Other third parties (for anonymised statistical information).

  • A person who can require us to supply your personal information (e.g., a regulatory authority).

  • Any other person authorised by the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, or other applicable laws (e.g., law enforcement agencies).

  • Any other person authorised by you.

A business that supports our services and products may be located outside of New Zealand or Australia. This may mean your personal information is held and processed outside of New Zealand or Australia.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition.

4. Protection of Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

5. Access to and Correction of Personal Information

Subject to certain grounds for refusal set out in New Zealand and Australian law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, contact us via the Site. Your message should provide evidence of who you are and set out the details of your request (e.g., the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

6. Internet Use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on any public area of the website, or share it with another participant on the website, you acknowledge and agree that the information you share is publicly available or available to the participant with whom you shared it (as applicable).

If you follow a link on our Site to another site or a third party service, the owner of that site or service will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

7. Cookies and Analytics

The Site uses cookies and similar tracking technologies (such as pixels and web beacons) to collect information about your use of the Site. Cookies are small text files that are placed on your device when you visit a website.

We use different types of cookies on the Site, including:

  • Essential/Functional Cookies: These cookies are necessary to provide you with services available through the Site and to enable you to use some of its features, such as access to secure areas.

  • Analytics/Performance Cookies: These cookies collect information about how you use the Site (e.g., which pages you visit most often), to help us understand and improve the functionality of the Site.

  • Marketing/Advertising Cookies: These cookies track your online activity to help deliver relevant advertising or to limit how often you see an ad.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect your ability to use some parts of the Site.

The information we collect through cookies may include:

  • Information about your browser, network, and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address and geographical location.

  • Details about your interaction with the website (e.g., clicks, pages visited, scrolling, searches, timestamps).

We may share this information with third-party analytics providers to help us understand site traffic and usage.

8. Contacting Us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us via the Site.